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BaristaLabsShop
DRAFT: REQUIRES LEGAL REVIEW BEFORE LAUNCH. Not legal advice.

Returns & Remakes Policy: BaristaLabs Shop

BaristaLabs Shop is operated by BaristaLabs LLC, the seller of record. Every shirt is printed to order after you buy it, so we don't accept returns or exchanges for change of mind, wrong size, or wrong color. Please check the size chart before ordering.

Defects, damage, misprints: we'll reprint or refund

  • Email support@baristalabs.io within 21 days of delivery with your order number and clear photos: the item laid flat, with the design and the problem in one frame. For placement problems, include a ruler. For sizing defects, show the measurement against our size chart. For shipping damage, show the package too.
  • You don't need to send the item back.
  • Covered: misprints, print defects, a print that doesn't match the design you ordered, damage in transit, wrong item, and manufacturing defects (sizing outside ±1" of the chart).
  • Not covered: the size or color you picked; small color differences between your screen and the print; normal wear; not following the care instructions.
  • Refunds are issued by BaristaLabs LLC to your original payment method.

Lost packages

If tracking shows no delivery within 30 days of the estimated delivery date (US) or 45 days (international), contact us within 7 days after that. Please first check the address and with your local post office. Packages returned because of an incorrect address can be reshipped at your cost.

Remakes

If your shirt arrives misprinted or damaged, we'll remake it free (up to 2 remakes per order) or refund you, whichever you prefer.

Internal note: the 21-day customer window leaves a 9-day buffer inside Printify's 30-day claim window ("submit an Issue Report within 30 calendar days of delivery. Include a clear photo," help.printify.com/hc/en-us/articles/4483630299025). Printify's lost-package rule: not delivered within 30 days (domestic US/regional EU) or 45 days (international), then report within 1 week (help.printify.com/hc/en-us/articles/4483625769105). Printify allows a 0.5" DTG placement tolerance and ±1" garment sizing tolerance (help.printify.com/hc/en-us/articles/4483601288337). Check the consumer-law requirements of your state and of EU/UK buyers before launch. Stock-design checkout isn't built yet (see README); review these drafts again once it is.